Updated: April 14, 2024
At NutriSearch Corporation (“NutriSearch”), we are committed to providing our customers and users with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers and users, protecting their personal information is one of our highest priorities.
Our use of the personal information we collect from our customers and users is subject to the British Columbia Personal Information Protection Act (“PIPA”) and/or the federal Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPA and PIPEDA (as applicable) set out the ground rules for how British Columbia businesses and not-for-profit organizations may collect, use and disclose personal information.
In accordance with PIPA and PIPEDA (as applicable), we will inform our customers and users of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Privacy Policy, in compliance with PIPA and PIPEDA (as applicable), outlines the principles and practices we will follow in protecting the personal information of our customers and users. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of that personal information and allowing our customers and users to request access to, and correction of, their personal information.
This Privacy Policy applies to NutriSearch and to any service providers collecting, using or disclosing personal information on behalf of NutriSearch.This Privacy Policy does not apply to any service providers or other parties that you choose to link to your account or otherwise provide access to any account or personal profile you establish with NutriSearch.
Personal Information –means information about an identifiable individual, which may include such information as name, age, gender, home address and phone number, e-mail address and credit card information. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or by PIPA or PIPEDA (as applicable).
Privacy Officer – means the individual designated responsibility for ensuring that NutriSearch complies with this policy and with PIPA and PIPEDA (as applicable).
1.1 Unless the purposes for collecting personal information are obvious and the customer or user voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect personal information of customers and users that is necessary to fulfill the following purposes:
1.3 We may also collect information related to your use of our services, where applicable, such as:
1.4 About Cookies - We may collect and store information related to your use of our services by sending one or more cookies or anonymous identifiers to your device.
2.1 We will obtain the consent of our customers and users to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing, electronically and/or through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the customer or user voluntarily provides personal information for that purpose. When you establish a user account or purchase products or services from us, you consent to the collection of your personal information for the purposes described in Policy 1.
2.3 Consent may also be implied where a customer or user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for direct marketing of our services or products and the customer or user does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), customers and users can withhold or withdraw their consent for NutriSearch to use their personal information in certain ways. A customer’s or user’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the customer or user in making the decision.
2.5 We may collect, use or disclose personal information without the customer’s or user’s knowledge or consent in the following limited circumstances:
3.1 We will only use or disclose customer or user personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
3.2 We will not use or disclose customer or user personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell, lease or rent customer or user lists or personal information to other parties.
4.1 If we use customer or user personal information to make a decision that directly affects the customer or user, we will retain that personal information for at least one year so that the customer or user has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer and user personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
5.1 We will make reasonable efforts to ensure that customer and user personal information is accurate and complete where it may be used to make a decision about the customer or user or disclosed to another organization.
5.2 Customers and users may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought. A request to correct personal information should be forwarded to the Privacy Officer identified below.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the customer’ or user’s correction request in the file.
5.4 In addition to the foregoing, customers and users that are European residents have the right to access personal information we hold about them and to ask that their personal information be corrected, updated or deleted. To exercise this right, please contact us through the Privacy Officer contact information set out below.
6.1 We are committed to ensuring the security of customer and user personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that customer and user personal information is appropriately protected:
6.3 We will use appropriate security measures when destroying customer’s and user’s personal information such as shredding documents and deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
6.5 for customers and users who are European residents, we note that we are processing your personal information in order to fulfill contracts we might have with you (for example, an order you may place through our website), or otherwise to pursue our legitimate business interests listed in Policy 1. additionally, please note that your personal information may be transferred outside of Europe, including to Canada and the United States.
7.1 Customers and users have a right to access their personal information, subject to limited exceptions outlined in the relevant sections of PIPA and PIPEDA (as applicable).
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. A request to access personal information should be forwarded to the Privacy Officer identified below.
7.3 Upon request, we will also tell customers and users how we use their personal information and to whom it has been disclosed, if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the customer or user of the cost and request further direction from the customer or user on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the customer or user in writing, providing the reasons for refusal and the recourse available to the customer or user.
8.1 The Privacy Officer is responsible for ensuring NutriSearch’s compliance with this policy and PIPA and PIPEDA (as applicable).
8.2 Customers and users should direct any complaints, concerns or questions regarding NutriSearch’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client, customer, member may also write to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada (as applicable).
Contact information for NutriSearch’s Privacy Officer:
Privacy Officer
NutriSearch Corporation
204-290 Hwy 33 E.
Kelowna, BC V1X 2A3
Canada
Email: Privacy Officer
8.3 We may designate another individual other than the Privacy Officer as the person to contact for any requests related to this Privacy Policy by updating the contact information in policy 8.2.
9.1 We may change our Privacy Policy from time to time and any such changes will be posted in this Privacy Policy. We will not reduce your rights under this Privacy Policy without your express consent.
NutriSearch Corporation is a Canadian company specializing in nutrition and health research, focussed primarily on multiple vitamin and mineral supplementation.
Our main product is the NutriSearch Comparative Guide to Nutritional Supplements ™, which examines current research on the health benefits of supplementation for prevention of degenerative disease. The guide also includes comparisons of broad-spectrum supplements available in various markets around the world, is available in various regions. The guide for the Americas includes product comparisons from Canada, Colombia, México, and the United States. We also publish a guide for Australia and New Zealand.
NutriSearch is also available as a consultant to nutritional supplement manufacturers wanting to improve their supplements.